The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Account Manager is responsible and accountable for managing a defined book of business to ensure our customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their license year-over-year. Account Managers are the customer relationship leaders that secure long-term relationships, generate referrals, upsell new products and services, drive customer relationships and loyalty, and are highly motivated and committed to providing our clients with the absolute best in service and support. An exceptional Account Manager strives to understand our customer’s network topography, product deployment, and how Rapid7 aligns with their security protocols.

Responsibilities

Consistently achieve monthly and quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Engage in consistent, proactive client meetings to positively impact customer loyalty and revenue growth. Effectively manage reactive customer requests and anticipate their needs. Develop and maintain strong, multi-level relationships with each customer ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer. Daily communication with internal and external customers. Provide detailed reports to management regarding task and revenue activity. Manage all customer information – including updates on key contacts, new and existing quotes, and purchase history.

Requirements

Passionate about service and support – seeks to achieve extraordinary results as part of a high energy, dynamic, inside sales team. Assertive but empathetic in nature; able to drive internal and external customers toward strategic goals through a combination of persuasion and rapport. Exceptional multi-tasking abilities and organization skills. Detail-oriented – able to capture proper information correctly and accurately. Superior follow-through. Build trust and credibility with customers by consistently delivering what you say you will. Energized by making outbound calls every day and building long-lasting relationships with customers. Minimum of 3 years of experience in client relationship management. Excellent verbal and written communication skills.